Client Satisfaction & Subro Success Stories

“I wanted to let you know that Sam (NEFCO expert located in Louisiana) went above and beyond on this case by doing the inspection on Easter. He also kept me in the loop and was very accommodating. Please let him know that we appreciate the effort. – Sr. SIU Investigator, TX

 

“Lisa Breneman has done an outstanding job on this fire for me and the carrier we represent. She is prompt, kept me updated, and returned calls promptly. She is by far the best experience I’ve had with a c&o person in a long time.
– Sr. Adjuster, mid-Atlantic region”

 

“Both Michael Hennessy and Bruce MacKay were assigned to work on this case by your company.  I want you to know what an outstanding job they both did on this case …”“…They were excellent witnesses.  Their explanations of complex subject matter were clear and concise. Their demeanor on the stand was extremely professional. The time they spent talking to me about the case was invaluable.  It made the testimony flow quite smoothly.  Their willingness to help me and take the time to make me understand was quite refreshing for a season (and sometimes cynical) prosecutor.  Obviously the judge who had been on the bench for 24yrs  and was a prosecutor for 16yr prior to that, was thoroughly impressed.  When he read the guilty verdict he said “The best witnesses for the state were Mr. Hennessy & Mr. MacKay.  Mr. Hennessy’s investigation was thorough and his testimony was logical.  Mr. MacKay was equally professional. His testimony was equally logical”.  Both Mr. Hennessy & Mr. MacKay are experienced and intelligent men who take their jobs very seriously.  It was a pleasure to work with both of these exceptional people”  – Senior Assistant State’s Attorney

 

“To be honest, I would recommend your company to anyone!  The service is absolutely incredible compared to other companies.  Typically I hear back within 1 hour (sometimes 15 minutes or less) the expert name and contact information and I am contacting them to give any additional information I found during my recorded statement prior to the vehicle inspection. Their inspections are typically the next day depending on schedule or weather. I had an expert from your company inspect a vehicle over Memorial Day weekend due to the insured’s work schedule and I thought that was AWESOME!  That shows absolute dedication to me.   I have never had a problem with any of your experts and I’m thinking our subrogation department agrees.  I will continue to use your company for all vehicle fires.   Thank you very much!”  – “Inside Claims Specialist, Northeast Region

 

NEW JERSEY & PENNSYLVANIA:  Multiple Recoveries on Vehicle Fire Losses 

NJ:  NEFCO’s Certified Vehicle Investigators conducted a successful O&C investigation of a 2014 SUV and were able to identify the fire originated as a result of a faulty fuel line supply.  Upon review of NEFCO’s findings the auto manufacturer accepted responsibility and our client received 100% reimbursement for their claim.

PA:  NEFCO’s Certified Vehicle Investigators conducted a successful O&C investigation of a 2017 vehicle and were able to identify the fire originated as a result of faulty workmanship by auto dealer service technician during routine maintenance.  Based on NEFCO’s investigation the dealership accepted liability and our client recovered approximately $35,000.

 

NEW HAMPSHIRE:  $1,000,000 Recovery 

Working on behalf of the plaintiff, NEFCO fire analysts helped our client recover a $1,000,000 award. After the initial origin and cause investigation conducted by the defendants insurance company, the plaintiff’s structure was demolished and all evidence removed.  NEFCO’s fire analysts used photographs, information from interviews, and depositions taken to evaluate the possible cause of the fire loss. NEFCO’s experts were deposed in this matter.  Affidavits were filed on behalf of NEFCO’s experts stating that our client, the plaintiff, was not able to have a site inspection conducted due to the defendants insurance company ordering the site demolished before they could retain their own experts. Due to the lack of physical evidence being collected and preserved by the defendant, and the lack of a structure to examine, pinpointing an exact cause was impossible to prove.

The judge agreed with NEFCO’s allegations and our client was awarded $1,000,000.00.

 

PENNSYLVANIA:  Dryer Fire Subrogation  

NEFCO investigator, Michael Drushel, recently conducted an origin and cause investigation resulting in a subrogation recovery of 92% of policy limits. In his case NEFCO was retained by a national insurance carrier on behalf of the building owner/landlord.  NEFCO’s fire investigation, completed an investigation in accordance with NFPA 921, was able to determine that the fire was caused due to a lack of dryer maintenance by the appliance’s owner (Tenant).  The area of origin and evidence were immediately secured and the tenant’s insurance was put on notice.  A joint inspection of the evidence by both partiers confirmed NEFCO’s findings and our client successfully recovered 92% of the policy limit from the tenant’s insurance carrier.  The large loss adjuster handling this claims stated that “The main reason we recovered on this loss was due to NEFCO’s ability to quickly secure the scene and prevent spoliation of evidence.  Everyone involved in the process seemed to be rushing to clean and restore the scene.  Had NEFCO not been so urgent and diligent in their securing of evidence and their communication, chances are the dryer may have been disposed by a restoration company and forfeited our opportunity to recover”

 

NY State Supreme Court Bench Trial

In a recent NY State Supreme Court bench trial decision, an origin and cause investigation and testimony completed by NEFCO helped lead to a large subrogation estimated to be in excess of $600K.  In this case the court stated, “The court’s decision is based on the evidence presented, and primarily on...Read More »


Additional Subrogation Success Stories Coming Soon.